HVAC Service Dispatch Coordinator

Fidelity Building Services Group; Hammond, Northern (LA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Metro Mechanical Services in Hammond, LA is seeking a savvy Service Coordinator to join our award-winning team. This role ensures smooth dispatch, schedules technician labor, and gathers essential information to start service work orders.

The ideal candidate has HVAC industry experience, strong customer-service skills, and the ability to balance multiple tasks with accuracy. You will support the team, maintain confidentiality, and participate in ongoing training to stay current with techniques.

Qualifications

• 2+ years HVAC industry experience, preferably in dispatching.
• 1 year of customer service experience.

Responsibilities

• Greet visitors courteously and direct them to the proper departments.
• Dispatch service technicians and schedule labor for maintenance and repairs.
• Gather required work order information: customer details, equipment, and issue.
• Document operating conditions at time of complaint/failure.
• Process work orders from start to finish with accurate notes.

Skills

HVAC knowledge

Customer service

Dispatch coordination

Multitasking

Tools

MS Office

Job description

Metro Mechanical Services in Hammond, LA is seeking a savvy Service Coordinator to join our award-winning team. This role ensures smooth dispatch, schedules technician labor, and gathers essential information to start service work orders.

The ideal candidate has HVAC industry experience, strong customer-service skills, and the ability to balance multiple tasks with accuracy. You will support the team, maintain confidentiality, and participate in ongoing training to stay current with techniques.