Service Coordinator

Fidelity Building Services Group; Town of Hammond (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Metro Mechanical Services in Hammond, LA is seeking a Service Coordinator to join our team. The role focuses on coordinating dispatch of service technicians, scheduling labor for maintenance and repairs, and gathering essential job information from customers and equipment details.

The ideal candidate will have HVAC dispatch or related experience, plus customer service exposure, and a strong emphasis on organization and professionalism within a collaborative culture.

Qualifications

• 2+ years HVAC industry experience preferred.
• Dispatching or equivalent experience preferred.
• At least 1 year of customer service experience.

Responsibilities

• Greet visitors courteously and direct them to the proper departments.
• Dispatch service technicians and schedule team labor for maintenances and repairs.
• Gather required work order information including customer details, equipment info, and issue description.
• Collect operating conditions at the time the issue occurred.
• Process work orders from start to finish, including verbiage and parts changes.
• Provide administrative support to the team as needed.
• Assist and support team members when needed.
• Maintain a positive attitude and integrity with customers, management, and coworkers.
• Maintain company confidentiality.
• Attend meetings, trainings, and activities as required.
• Stay updated on new techniques and maintain technical competency.

Skills

Dispatch coordination

Customer service

Organizational skills

Job description

Metro Mechanical Services is a full-service commercial HVAC/Mechanical systems provider that offers Design, Fabrication, Installation, Service, and Maintenance for HVAC, Plumbing, and Building Automation.

The team in our Hammond, LA office is looking to bring aboard a savvy and organized Service Coordinator and be part of our award winning culture.

Main Responsibilities:

• Greet all visitors courteously, determining their needs and directing them to the proper departments
• Dispatch service technicians and schedule team labor for maintenances and/or repairs
• Gather required service work order information to include but not limited to: Customer information such as company name, contact name, address, and phone number; Equipment/unit information; Requested repair, complaint, and/or failure.
• Gather details such as operating conditions at the time the complaint/failure occurred.
• Process work orders from beginning to final review to include verbiage and tool/misc./part changes.
• Provide administrative support to team members as needed.
• Assist and support other team members when needed or in their absence.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and co-workers.
• Maintain company confidentiality.
• Attend and participate in all meetings, training, and activities as required.
• Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.

Preferred Experience:

• At least 2 years of experience in the HVAC industry, preferably in dispatching or equivalent.
• At least 1 year of customer service experience.