HVAC Service Coordinator: Dispatch, Scheduling & Billing

Daikin Applied Americas; Charlotte (NC); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with employer match

Paid time off

Paid holidays

Sick time

Job summary

Daikin Applied Americas in Charlotte, NC seeks a Service Coordinator to schedule and dispatch technicians for startups, repairs, and maintenance. You will handle customer inquiries, track technician time, and manage billing and warranty processes.

The role involves OSHA compliance, onboarding new hires, and maintaining ERP data for accurate work-order records and invoicing. In-office position with growth opportunities in a leading HVAC company.

Qualifications

• High School Diploma or GED.
• 2-4+ years of related experience in mechanical, electrical, or plumbing service field.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate startups and communicate scheduling updates to customers.
• Invoice and bill customers.
• Assist in local office AP/AR and follow up on payments.
• Coordinate warranty administration, parts orders, and shipments tracking.
• Answer phones and greet customers professionally.
• Assist new hires with paperwork and HR onboarding on day one.
• Maintain OSHA logs.
• Enter data into ERP with work orders, customer info, and technician hours.
• Ensure close-out on work orders and proper filing of related documents.
• Gather local prevailing wage rate data and report hours to HR.
• Manage office equipment records and filing.
• Notify insurance carrier of Workers’ Compensation claims.

Skills

HVAC coordination

Customer service

MS Office

Scheduling

Education

High School Diploma/GED

Bachelor’s degree (considered in lieu)

Tools

Astea

Job description

Daikin Applied Americas in Charlotte, NC seeks a Service Coordinator to schedule and dispatch technicians for startups, repairs, and maintenance. You will handle customer inquiries, track technician time, and manage billing and warranty processes.

The role involves OSHA compliance, onboarding new hires, and maintaining ERP data for accurate work-order records and invoicing. In-office position with growth opportunities in a leading HVAC company.