HVAC Service Coordinator: Dispatch & Customer Support

Daikin Applied Ltd.; Greensboro (NC); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off and holidays

Tuition reimbursement

Job summary

Daikin Applied Ltd. in Greensboro, NC is hiring a Service Coordinator to schedule and dispatch technicians for startups, repairs, warranty, and maintenance.

You will handle customer inquiries, track technician time, and coordinate job startups while maintaining clear communication with customers throughout progress. Additional duties include invoicing, basic AP/AR support, warranty parts coordination, and OSHA log maintenance.

Qualifications

• High School Diploma or GED required.
• 2-4+ years in mechanical, electrical, or plumbing service field.
• Bachelor’s degree may be considered in lieu of work experience.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the right resource.

Skills

Scheduling & dispatching

Customer service

Communication

Time management

Microsoft Office proficiency

Education

High School Diploma or GED

Bachelor’s degree may be considered

Tools

Astea

ERP systems

Microsoft Office

Job description

Daikin Applied Ltd. in Greensboro, NC is hiring a Service Coordinator to schedule and dispatch technicians for startups, repairs, warranty, and maintenance.

You will handle customer inquiries, track technician time, and coordinate job startups while maintaining clear communication with customers throughout progress. Additional duties include invoicing, basic AP/AR support, warranty parts coordination, and OSHA log maintenance.