HVAC Service Coordinator & Scheduler

Temp Right Service, Inc.; Missoula (MT); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision Insurance

401(k) with employer matching

Life/AD&D Insurance

Health Savings Account

Zusammenfassung

Temp Right Service is seeking a Service Coordinator in Missoula, MT to ensure the HVAC service team operates smoothly. You will coordinate service requests, dispatch technicians, and maintain proactive communication with customers to meet their needs promptly.

You will also assist with billing processes and administrative tasks, supported by Operations, Accounting, Training, and Human Resources teams. Join a values-driven company focused on safety and customer satisfaction.

Qualifikationen

• Experience in customer service, dispatching, operations, or logistics.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• HVAC industry knowledge preferred but not required.

Aufgaben

• Service Request Management: Receive and process service requests via phone, email, or online platforms.
• Technician Coordination: Coordinate and dispatch HVAC technicians to residential and commercial service locations.
• Schedule Management: Plan and organize technician schedules to maximize efficiency and minimize travel time.
• Communication: Maintain clear customer updates and act as liaison between customers and technicians.
• Documentation and Record Keeping: Maintain records of service requests, dispatch activities, and invoices.
• Billing Support: Update billing information to ensure accurate invoices.

Kenntnisse

Customer service

Dispatching

Operations

Logistics

Scheduling software

Tools

Microsoft Office

Scheduling software

Jobbeschreibung

Temp Right Service is seeking a Service Coordinator in Missoula, MT to ensure the HVAC service team operates smoothly. You will coordinate service requests, dispatch technicians, and maintain proactive communication with customers to meet their needs promptly.

You will also assist with billing processes and administrative tasks, supported by Operations, Accounting, Training, and Human Resources teams. Join a values-driven company focused on safety and customer satisfaction.