Service Coordinator

Comfort Systems USA Temp Right Service; Missoula (MT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Prescription drugs

401(k) and Roth IRA

Life/AD&D Insurance

Health Savings Account

Flexible Spending Account

Paid holidays

Employee relief fund

Job summary

Temp Right Service is seeking a skilled Service Coordinator to join our Missoula, Montana team. You will coordinate service requests, dispatch technicians, and maintain strong communication with customers to ensure timely resolution of their needs.

In this role you will also participate in billing updates and other administrative tasks, supported by a team in Operations, Accounting, Training, and Human Resources. If you are ready to advance your HVAC service career, apply today.

Qualifications

• Experience in customer service, dispatching, operations, logistics, or a related service industry role preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office, web-based applications, and scheduling software.
• Detail-oriented with strong problem-solving skills.
• HVAC industry knowledge preferred but not required.

Responsibilities

• Service Request Management: Receive and process service requests from customers via phone, email, or online platforms.
• Schedule Management: Plan and organize technician schedules to maximize efficiency and minimize travel time.
• Communication: Maintain clear and open communication with customers, providing updates on service appointments and delays.
• Documentation and Record Keeping: Maintain accurate records of service requests, dispatch activities, and technician assignments.
• Billing: Update billing information to ensure accurate invoices are sent.

Skills

Customer service

Dispatching

Organization

Communication

Problem solving

Tools

Microsoft Office

Scheduling software

Job description

Temp Right Service is the premier provider of heating, air conditioning, geothermal, ventilation, refrigeration, plumbing, controls and indoor air quality services in Western Montana. We are a dynamic, design-build company with a mission to provide peace of mind by building a trusted customer relationship. Our mission is supported by our Core Values:

• Do the Right Thing - Always make it right for the customer and act with integrity.
• Customer Centric Focus - See our company through the customers' eyes and focus on the customer experience.
• Genuine Care for the Team - Care for our employees by cultivating a family atmosphere and be the Employer of Choice.
• Achieve Premier Performance- Achieve a high level of Quality, Productivity, and Safety.

These values are not mere goals to achieve but are at the core of who we are as a company!

To meet the highly technical needs of the industry and our customers, we need talented HVAC-R Technicians, Installers, Plumbers, and Leaders. Because we offer top-of-the-line products and services, we need top-of-the-line team members.

We are looking for a skilled and talented Service Coordinator to join our Missoula, Montana team.

A career at Temp Right Service means being part of a team and being proud of it! It means working safely and exceeding customer expectations. It means learning and growing your career, while striving for excellence, both personally and professionally. You will be supported by a team of professionals in Operations, Accounting, Training, and Human Resources. Are you ready to take your career to the next level?

Position Summary

As a Service Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our HVAC service team. Your primary responsibilities will include coordinating service requests, dispatching technicians, and maintaining excellent communication with customers to ensure their needs are met promptly. Additionally, this role will play a role in billing processes and additional administrative tasks.

Responsibilities:

Service Request Management:

• Receive and process service requests from customers via phone, email, or online platforms.
• Gather necessary information from customers to understand the nature of the service required.
• Coordinate and dispatch HVAC technicians to residential and commercial service locations based on expertise and geographical proximity.
• Ensure technicians are equipped with the necessary tools and information for each service call.

Schedule Management:

• Plan and organize technician schedules to maximize efficiency and minimize travel time.
• Monitor and adjust schedules in real-time to accommodate urgent service requests or changes.

Communication:

• Maintain clear and open communication with customers, providing updates on service appointments and any potential delays.
• Act as a liaison between customers and technicians to address any concerns or questions.

Documentation and Record Keeping:

• Maintain accurate records of service requests, dispatch activities, and technician assignments.
• Generate reports on service performance, response times, and customer satisfaction.
• Updating customer files as information is received.
• Ensure that all work completed is accurate and consistent with Temp Right Service processes.
• Update billing information on record to ensure accurate invoices are being sent.

Qualifications:

• Experience in customer service, dispatching, operations, logistics, or a related service industry role preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office, web-based applications, and scheduling software.
• Detail-oriented with strong problem-solving skills.
• HVAC industry knowledge preferred but not required.

Additional Requirements:

• Ability to stand, squat, bend, stoop and comfortably lift up to 25 lbs.
• Ability to pass full background screening and drug screening
• Ability to pass MVR check
• Ability to travel, as needed, for projects or training
• Hours are Monday through Friday, in the office.

We offer:

• Competitive Pay
• Prescription Drugs
• 401(k) and Roth IRA with employer matching contributions of 50% of Employee's contribution up to 5% of base pay.
• Life/AD&D Insurance
• Health Savings Account with up to $1,000 Company contributions
• Flexible Spending Account
• Short/Long-Term Disability Plans
• Up to 200 hours of accrued PTO
• 7 Paid Holidays (including the day after Thanksgiving)!
• Lifestyle Discounts (Gym Memberships, Corporate Pricing for Vehicles, and more)
• Employee Assistance Program and Comfort Cares Employee Relief Fund

Temp Right Service is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. It is Temp Right Service's policy that all employment decisions are based on ability, experience and achievement of the individuals affected, and to provide a work environment that is cooperative, safe, conducive to good job performance, and free of all forms of unlawful discrimination.