HVAC Service Coordinator - Dispatch & Customer Success

Comfort Systems USA Temp Right Service; Missoula (MT); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Prescription drugs

401(k) and Roth IRA

Life/AD&D Insurance

Health Savings Account

Flexible Spending Account

Paid holidays

Employee relief fund

Zusammenfassung

Temp Right Service is seeking a skilled Service Coordinator to join our Missoula, Montana team. You will coordinate service requests, dispatch technicians, and maintain strong communication with customers to ensure timely resolution of their needs.

In this role you will also participate in billing updates and other administrative tasks, supported by a team in Operations, Accounting, Training, and Human Resources. If you are ready to advance your HVAC service career, apply today.

Qualifikationen

• Experience in customer service, dispatching, operations, logistics, or a related service industry role preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office, web-based applications, and scheduling software.
• Detail-oriented with strong problem-solving skills.
• HVAC industry knowledge preferred but not required.

Aufgaben

• Service Request Management: Receive and process service requests from customers via phone, email, or online platforms.
• Schedule Management: Plan and organize technician schedules to maximize efficiency and minimize travel time.
• Communication: Maintain clear and open communication with customers, providing updates on service appointments and delays.
• Documentation and Record Keeping: Maintain accurate records of service requests, dispatch activities, and technician assignments.
• Billing: Update billing information to ensure accurate invoices are sent.

Kenntnisse

Customer service

Dispatching

Organization

Communication

Problem solving

Tools

Microsoft Office

Scheduling software

Jobbeschreibung

Temp Right Service is seeking a skilled Service Coordinator to join our Missoula, Montana team. You will coordinate service requests, dispatch technicians, and maintain strong communication with customers to ensure timely resolution of their needs.

In this role you will also participate in billing updates and other administrative tasks, supported by a team in Operations, Accounting, Training, and Human Resources. If you are ready to advance your HVAC service career, apply today.