HVAC Service Coordinator - Project & Customer Support

Havtech Llc; Columbia (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

Havtech Llc in Columbia, MD is seeking a Service Coordinator to support customer service, project coordination, billing tasks, and scheduling for the Service Department. The role involves coordinating between Havtech Service and customers, managing project costs, documenting reporting, and providing administrative support in a fast-paced HVAC environment.

You will collaborate with Service Technicians and internal teams, ensuring timely communications, accurate invoicing, and smooth project

Qualifications

• Bachelor’s degree and two (2) years of experience in the HVAC industry performing project management or administrative roles; or an equivalent combination of education and work experience.
• Excellent customer service and organizational skills, attention to detail, and ability to prioritize multiple projects and tasks to meet competing deadlines.
• Demonstrated performance in a customer-focused environment and role.
• Strong interpersonal, written and verbal communication skills.

Responsibilities

• Administration and management of Service projects including coordination with multiple vendors and customers.
• Develops relationships with customers/vendors by providing exceptional customer service & support, including assistance with customer questions or concerns.
• Prepare invoices for billing and any additional documentation required for billing purposes. Internal and external purchase order administration.
• Maintain communication with customers, Service Technicians, and internal contacts to deliver support, via phone, email, etc.
• Aid Service Technician Team dutifully to complete their tasks and projects.
• Completely documents project costs and makes adjustment to deliver accurate reporting of project performance.
• Documents work by maintaining continuous files for each project.
• Communicates with internal/external customers and provides necessary information, updates and documentation in a timely manner.
• Coordinates service and technical support during start-up and throughout the warranty period.
• Executes and coordinates with various factories.
• Becomes proficient in the current Havtech Service administrative software.
• Provides executive support for Service Fulfillment team.
• Interacts with Service Acquisition Team for successful implementation of projects.
• Flexibility to work outside normal work hours, as required.

Skills

Customer service

Organizational skills

Communication

Multitask prioritization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Havtech Llc in Columbia, MD is seeking a Service Coordinator to support customer service, project coordination, billing tasks, and scheduling for the Service Department. The role involves coordinating between Havtech Service and customers, managing project costs, documenting reporting, and providing administrative support in a fast-paced HVAC environment.

You will collaborate with Service Technicians and internal teams, ensuring timely communications, accurate invoicing, and smooth project