HVAC Service Coordinator: Scheduling, Quotes & Field Support

Gma Mechanical; Terryville (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Gma Mechanical is seeking a Service Coordinator to support clients and technicians by providing information and resources for service efficiency. You will handle calls, schedule service appointments, coordinate with technicians, and draft correspondence with a friendly, organized approach.

The role emphasizes strong communication, clerical skills, and the ability to manage multiple tasks in a fast-paced construction environment. A positive, customer-focused demeanor is essential.

Qualifications

• High school diploma/GED required; Associate’s degree or administrative training preferred.
• Previous experience in a construction office or similar position.
• Familiarity with standard office equipment such as printers.
• Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks.
• Highly organized with excellent time management and ability to prioritize projects.

Responsibilities

• Call supply houses to get prices on parts, and if approved, order parts.
• Schedule service calls for technicians.
• Take in service calls and dispatch service technicians.
• Prepare quotes for customers.
• Take inventory.
• Review technician's service tickets and match hours to time cards.
• Monitor the vehicle tracker and prepare time sheets for payroll.
• Enter warranties.
• Maintain a relationship with the technicians.

Skills

Time management

Prioritization

Communication skills

Office administration

Education

High school diploma/GED

Associate’s degree or administrative training

Tools

Microsoft Word

Outlook

QuickBooks

Printers

Job description

Gma Mechanical is seeking a Service Coordinator to support clients and technicians by providing information and resources for service efficiency. You will handle calls, schedule service appointments, coordinate with technicians, and draft correspondence with a friendly, organized approach.

The role emphasizes strong communication, clerical skills, and the ability to manage multiple tasks in a fast-paced construction environment. A positive, customer-focused demeanor is essential.