HVAC Inside Sales & Warranty Specialist

Havtec; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Havtech in Columbia, MD is seeking an Inside Sales Representative & Warranty Specialist to provide knowledgeable, responsive customer support for HVAC equipment, parts, and services. You will process quotes and orders, manage warranty claims, and support sales through cross-selling and promotions.

The role emphasizes accurate order fulfillment, strong product knowledge, and proactive customer engagement to drive satisfaction and growth.

Qualifications

• Bachelor’s degree and two (2) years of inside technical sales or related HVAC technical experience required; or an equivalent combination of education and work experience.
• Proven track record with inside sales and superior customer services skills, particularly in managing challenging customers and their issues.
• Excellent communication skills; positive, team-player attitude.
• Experience working in a process management system and priority setting.
• Demonstrated focus on details.
• Must be action oriented and able to effectively manage multiple priorities and projects simultaneously.
• Must have strong computer skills including Microsoft Office; Word, Excel, and Outlook.

Responsibilities

• Deliver professional, responsive customer support by addressing inquiries, resolving concerns, and providing effective solutions.
• Process customer quotes and orders for HVAC equipment, parts, and supplies through multiple sales channels while ensuring accuracy and efficient order fulfillment.
• Manage warranty claims and inquiries from initiation through resolution, including documentation, research, and customer communication.
• Strives to execute sales with high accuracy to expedite the fulfillment process and ensure timely delivery and customer satisfaction.
• Identify opportunities to increase customer value through product recommendations, promotions, upselling, cross-selling, and outbound customer engagement.
• Follow up on quotations and sales opportunities to maximize conversion rates and support revenue growth.
• Maintain a strong working knowledge of HVAC products, services, and promotions to effectively support customers and drive business development.
• Utilize business systems to manage transactions, maintain customer records, and support operational efficiency and customer satisfaction.

Skills

Inside sales

Customer service

Communication

Process management

Multitasking

Microsoft Office

Education

Bachelor's degree

Tools

MS Office

Job description

Havtech in Columbia, MD is seeking an Inside Sales Representative & Warranty Specialist to provide knowledgeable, responsive customer support for HVAC equipment, parts, and services. You will process quotes and orders, manage warranty claims, and support sales through cross-selling and promotions.

The role emphasizes accurate order fulfillment, strong product knowledge, and proactive customer engagement to drive satisfaction and growth.