HVAC Service Coordinator & Permitting Specialist

Century Mechanical Holdings; Harwich Port (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Century Mechanical Holdings is seeking an HVAC Service Coordinator to act as the primary liaison between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and accurate work order processing to optimize resources.

You will support customer satisfaction and operational efficiency while assisting the service team with documentation, permits, warranties, and maintenance agreements.

Qualifications

• 2+ years of experience in HVAC, plumbing, electrical, or a service-based industry.
• Strong administrative, scheduling, and customer service skills.
• Familiarity with permit processes and local municipality requirements (preferred).
• Experience with service software and/or CRM tools.

Responsibilities

• Create, review, and close out work orders in FieldEdge.
• Verify job details and ensure accurate coding for labor, parts, and warranties.
• Schedule, dispatch, and coordinate service calls for technicians.
• Apply for and track permits for HVAC installations, replacements, and service jobs.
• Maintain a daily/weekly service calendar and monitor technician workloads.
• Support billing and collections with complete documentation.

Skills

Administrative skills

Scheduling

Customer service

Communication

Tools

FieldEdge

Job description

Century Mechanical Holdings is seeking an HVAC Service Coordinator to act as the primary liaison between customers, field technicians, and management. You will schedule, dispatch, and coordinate service calls, ensuring timely communication and accurate work order processing to optimize resources.

You will support customer satisfaction and operational efficiency while assisting the service team with documentation, permits, warranties, and maintenance agreements.