HVAC Scheduling Lead - Customer Experience & Growth

Tri-State Water, Power & Air; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly pay

Monthly incentive opportunities

Stable, full-time schedule

Growth opportunities

Supportive team environment

Training and development opportunities

Customer service experience growth

Job summary

Tri-State Water, Power & Air in Cape Girardeau, MO is seeking a Lead Coordinator to be the first point of contact for customers. You will handle inbound and outbound calls, schedule HVAC appointments, and connect customers with the right service or sales team in a friendly, professional manner.

The ideal candidate is organized, dependable, and comfortable in a fast-paced environment where service and scheduling are top priorities. HVAC/home-services experience is a plus but not required.

Qualifications

• Previous experience in customer service, call center, scheduling, or a similar role preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers over the phone.
• Friendly, professional, and confident personality.
• Strong organizational and time-management skills.
• Ability to multitask while maintaining accuracy.
• Comfortable making outbound calls and following up with customers.
• Ability to work independently while also being a strong team player.
• Basic computer skills and the ability to learn new software and systems quickly.
• HVAC or home-services experience is a plus, but not required.

Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Answer customer questions and provide a friendly, professional first point of contact
• Schedule and confirm HVAC service appointments
• Schedule sales appointments for customers interested in HVAC solutions
• Accurately gather customer information and appointment details
• Communicate customer needs and appointment information to the appropriate team
• Follow up with customers as needed to confirm appointments and maintain communication
• Make outbound calls to existing and prospective customers
• Maintain accurate customer and appointment information within company systems
• Meet established appointment-setting and performance goals
• Provide an exceptional customer experience throughout every interaction
• Work closely with the service, sales, and leadership teams to ensure a smooth customer handoff

Skills

Customer service

Call center

Scheduling

Verbal communication

Time management

Multitasking

Outbound calls

Independent worker

Team player

Basic computer skills

Job description

Tri-State Water, Power & Air in Cape Girardeau, MO is seeking a Lead Coordinator to be the first point of contact for customers. You will handle inbound and outbound calls, schedule HVAC appointments, and connect customers with the right service or sales team in a friendly, professional manner.

The ideal candidate is organized, dependable, and comfortable in a fast-paced environment where service and scheduling are top priorities. HVAC/home-services experience is a plus but not required.