HVAC Customer Care & Scheduling Specialist

Torrey Holistics; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Airtron Heating & Air Conditioning seeks a detail-oriented Customer Service Coordinator to greet customers by phone, schedule service appointments, and coordinate resources for field teams. You will handle payments, refunds, and service plan options while maintaining accurate data entry and clear communication with customers and internal teams.

In this role, you will support promotions and installations, follow consumer protection laws, and adapt to a fast-paced environment.

Qualifications

• High school diploma or GED.
• 2–4 years in an office environment with at least 20% of each workday assisting customers by phone.
• General computer proficiency; 1+ year using Microsoft Excel, Word, and Outlook.
• Fluent in English, written and spoken.
• Valid driver’s license.
• Willing to work overtime on short notice; occasional weekend hours.

Responsibilities

• Answer inbound calls; make limited outbound calls for follow-ups, permits/inspections, and rescheduling.
• Schedule appointments and coordinate resources to keep field teams moving efficiently.
• Support sales efforts, promotions, installations, and customer communications.
• Process credit card payments and refunds; present service plan options where appropriate.
• Maintain meticulous data entry; communicate via email, text, and internal tools to route manpower and materials.
• Resolve customer issues fairly and in line with applicable consumer laws.
• Educate customers on location initiatives and make recommendations from survey results; at times, build improvement plans.

Skills

Customer service

Clear communication

Teamwork

Organization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Airtron Heating & Air Conditioning seeks a detail-oriented Customer Service Coordinator to greet customers by phone, schedule service appointments, and coordinate resources for field teams. You will handle payments, refunds, and service plan options while maintaining accurate data entry and clear communication with customers and internal teams.

In this role, you will support promotions and installations, follow consumer protection laws, and adapt to a fast-paced environment.