Customer Service Pro: Inbound Support & Scheduling

Tri-State Water, Power & Air; Cape Girardeau (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid time off

401k plan

Paid holidays

Disability Insurance

Training and development

Job summary

Tri-State Water, Power & Air is seeking a Customer Service Representative to support customers primarily over the phone, schedule service or maintenance visits, and ensure a high-quality experience. Located in Cape Girardeau, MO, the role involves handling inquiries, coordinating appointments, and maintaining detailed records.

Ideal candidates bring a friendly, dependable phone presence, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Friendly, dependable, and professional phone presence.
• Great communication and conversation skills.
• Ability to multitask and work in a fast-paced environment.
• Schedule flexibility and the ability to work an assigned 8-hour shift during business hours (every other Saturday required).
• Previous customer service experience is a plus.

Responsibilities

• Provide friendly, professional support to existing Tri-State customers via inbound and outbound phone calls.
• Schedule service and maintenance appointments efficiently and accurately.
• Follow up with customers to ensure appointments are completed and their needs are met.
• Document interactions in company systems with attention to detail.
• Collaborate with internal departments to ensure excellent service delivery.
• Help maintain a positive and productive work environment.

Skills

Phone presence

Communication

Multitasking

Shift flexibility

Customer service

Job description

Tri-State Water, Power & Air is seeking a Customer Service Representative to support customers primarily over the phone, schedule service or maintenance visits, and ensure a high-quality experience. Located in Cape Girardeau, MO, the role involves handling inquiries, coordinating appointments, and maintaining detailed records.

Ideal candidates bring a friendly, dependable phone presence, strong communication skills, and the ability to multitask in a fast-paced environment.