HVAC Service Coordinator | Scheduling & Customer Care

Advanced Roofing; Fort Lauderdale (FL); On-site; USD 45,000 - 56,000; Full time

Job summary

Advanced Air Systems is seeking a highly organized HVAC Service Coordinator to be the central hub for our service department. You will manage service requests, coordinate technicians, and maintain detailed documentation to keep operations flowing smoothly behind the scenes.

As the link between clients, technicians, and internal teams, you will drive customer satisfaction and service efficiency while growing your career within an employee-owned company offering stability and opportunities across

Qualifications

• High school diploma or GED.
• 1 year dispatching field technicians in service industry.
• Experience in HVAC service industry.
• Strong customer service and communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Valid driver’s license and insurable driving record.

Responsibilities

• Process all incoming client service, maintenance, and warranty calls in a friendly and professional manner.
• Assign service tickets to technicians based on scheduling needs and geographic location.
• Coordinate scheduling and job-site access for all service work.
• Confirm technicians capture complete and accurate documentation before billing.
• Assist with ordering and shipping materials and equipment as needed.
• Maintain and update the service dispatch board and schedules.
• Manage maintenance agreements, logs, and recurring service schedules.
• Conduct collection calls on past-due invoices and perform other accounting functions as needed.
• Process departmental timesheets and coordinate with the payroll administrator.
• Maintain office supplies and reorder as necessary.
• Perform additional administrative duties as assigned by management.
• Support billing, collections, and service department installations scheduling.
• Ensure all work is documented and completed in a timely manner.

Skills

Customer service

MS Office

Multitasking

Communication

Organizational skills

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Advanced Air Systems is seeking a highly organized HVAC Service Coordinator to be the central hub for our service department. You will manage service requests, coordinate technicians, and maintain detailed documentation to keep operations flowing smoothly behind the scenes.

As the link between clients, technicians, and internal teams, you will drive customer satisfaction and service efficiency while growing your career within an employee-owned company offering stability and opportunities across