HVAC Customer Service & Scheduling Specialist

First Mate Heating & Cooling; Lee's Summit (MO); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Paid time off

Supportive team environment

Opportunity to grow with a long-standing local company

Hands-on experience in real-world operations

Job summary

A locally owned HVAC company serving the Kansas City area is seeking a full-time Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, ensuring efficient scheduling and a smooth workflow for technicians. Ideal candidates will have strong communication skills, attention to detail, and a team-first mindset. Previous experience in HVAC or related services is a plus but not required, as training will be provided.

Qualifications

• Experience in HVAC, plumbing, electrical, or home services is a plus, but not required.

Responsibilities

• Answer inbound service calls from customers with professionalism.
• Schedule HVAC service and maintenance appointments efficiently.
• Communicate clearly with customers about scheduling and expectations.
• Enter accurate customer information and job notes in our system.
• Coordinate appointment confirmations and rescheduling when needed.
• Assist customers with maintenance plans and membership scheduling.
• Support technicians and office staff with basic customer communication.
• Help keep the office organized and running smoothly during busy seasons.

Skills

Strong attention to detail

Calm and confident in a fast-paced environment

Friendly, professional phone communication

Organized and able to manage multiple tasks

Comfortable learning software systems and technology

Team-first mindset

Reliable and dependable

Job description

A locally owned HVAC company serving the Kansas City area is seeking a full-time Customer Service Representative to join their team. In this role, you will be the first point of contact for customers, ensuring efficient scheduling and a smooth workflow for technicians. Ideal candidates will have strong communication skills, attention to detail, and a team-first mindset. Previous experience in HVAC or related services is a plus but not required, as training will be provided.