HVAC Service Dispatch Specialist

sila; City of Middletown (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with profit sharing

Medical, dental and vision insurance

Paid holidays

Paid time off (PTO)

Tuition reimbursement

Job summary

Astar Heating and Air Conditioning in Middletown, NY is seeking an experienced Dispatcher to keep a busy service operation organized and responsive. You will coordinate calls, schedules and routes for field technicians, communicate clearly with customers and techs, and help ensure every customer gets the service they need.

The ideal candidate is organized, dependable and cool under pressure, with strong communication skills and familiarity with scheduling software.

Qualifications

• Experience in dispatch or scheduling within home services is preferred.
• Strong communication with customers and technicians.
• Ability to multitask and prioritize in a fast-paced operation.
• Comfort with using scheduling software and updating systems.

Responsibilities

• Schedule and dispatch service calls efficiently based on customer needs and technician availability.
• Communicate with customers to schedule appointments and provide updates.
• Coordinate daily schedules and routes for field technicians.
• Monitor technician schedules and adjust throughout the day as needed.
• Communicate job details, customer needs and schedule changes to technicians.
• Handle customer questions professionally and promptly.
• Prioritize emergency and time-sensitive service calls.
• Keep customers informed about arrival times and changes.
• Maintain accurate customer and job information in the systems.
• Work with service and management teams to keep operations running smoothly.
• Identify scheduling conflicts and find quick solutions.
• Provide a positive customer experience from initial call to completion.
• Maintain a professional, helpful attitude in a fast-paced environment.

Skills

Dispatch experience

Customer service

Organization

Communication

Tools

Scheduling software

Job description

Astar Heating and Air Conditioning in Middletown, NY is seeking an experienced Dispatcher to keep a busy service operation organized and responsive. You will coordinate calls, schedules and routes for field technicians, communicate clearly with customers and techs, and help ensure every customer gets the service they need.

The ideal candidate is organized, dependable and cool under pressure, with strong communication skills and familiarity with scheduling software.