HVAC & Plumbing Dispatcher — Fast-Paced, Impactful Coordination

Rite Way Heating, Cooling & Plumbing; Tucson (AZ); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Rite Way Heating, Cooling & Plumbing in Tucson, AZ is seeking a Dispatcher to route calls to the appropriate service technicians for HVAC, plumbing, electrical, and sewer service. The role emphasizes accurate information gathering, clear communication, and timely dispatch to ensure the right technician arrives at the right time.

The position requires strong customer service, calm under pressure, and the ability to work weekdays with occasional extended hours.

Qualifications

• HVAC industry experience is required or highly preferred.
• Service Titan software experience is preferred.

Responsibilities

• Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
• Prioritize incoming calls, determine type of response needed, and dispatch accordingly.
• Obtain complete and accurate information.
• Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
• Communicate with co-workers, other departments, and the public to obtain or provide information.
• Provide quality customer service to internal and external customers.
• Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
• Maintain computer logs and records.

Skills

Communication

Empathy

Stress tolerance

Time management

Attention to detail

Professionalism

Education

HVAC industry experience

Tools

Service Titan

Job description

Rite Way Heating, Cooling & Plumbing in Tucson, AZ is seeking a Dispatcher to route calls to the appropriate service technicians for HVAC, plumbing, electrical, and sewer service. The role emphasizes accurate information gathering, clear communication, and timely dispatch to ensure the right technician arrives at the right time.

The position requires strong customer service, calm under pressure, and the ability to work weekdays with occasional extended hours.