HVAC Scheduling Specialist - Dispatcher

Polar Plumbing, Heating & Air Conditioning; City of Newburgh (NY); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Reimbursements

Great training

Notary help

Commissions

Bonuses

Financial advisor access

Team environment

Uniforms

Positive environment

Job summary

Polar Plumbing, Heating & Air Conditioning in Newburgh, NY is seeking a full-time HVAC Scheduling Specialist - Dispatcher. In a fast-paced environment, you will answer calls, schedule service visits, and dispatch technicians while keeping customers informed and technicians aligned with daily priorities.

You’ll play a central role in coordinating daily operations, maintaining records, and supporting an exceptional level of service that has built the company’s trusted local reputation.

Qualifications

• Dispatch experience required.
• Office experience required.
• Customer service experience required.

Responsibilities

• Answer incoming calls with professionalism and empathy, directing requests to the right team.
• Coordinate service appointments to balance technician workloads and customer needs.
• Dispatch technicians efficiently and respond quickly to scheduling changes or emergencies as they arise.
• Maintain accurate customer and service records to ensure smooth daily operations.

Skills

Dispatch experience

Office experience

Customer service experience

Job description

When schedules change, emergencies arise, phones are ringing, and multiple priorities demand attention, do you rise to the challenge or run from it?

Polar Plumbing, Heating & Air Conditioning is looking for a full-time HVAC Scheduling Specialist - Dispatcher to join our team in Newburgh, NY. If you're energized by problem-solving, motivated by making a real impact, and excited by a fast-moving environment where no two days are exactly alike, this rewarding opportunity could be exactly what you've been searching for.

WANT TO KNOW MORE ABOUT OUR FAMILY-ORIENTED BUSINESS?

At Polar Plumbing, Heating & Air Conditioning, our mission is simple: provide exceptional service while building lasting relationships based on trust, transparency, and integrity. As an award-winning and BBB-accredited company, we've built a reputation for delivering first-class plumbing, heating, and air conditioning services with honest pricing and outstanding responsiveness. Behind that success is a team of talented people who care deeply about what they do. We believe that when employees feel supported, respected, and equipped for success, everyone benefits. That's why we invest in regular development programs, meaningful training opportunities, collaborative teamwork, and a workplace culture that emphasizes respect, growth, and accountability. We're dedicated to creating an environment where employees can achieve their professional goals while enjoying the camaraderie and support of a family-oriented team.

WHAT ELSE DO WE OFFER?

• Competitive hourly pay between $22 and $32
• Medical
• Dental
• Vision
• A 401(k)
• Paid time off (PTO)
• Reimbursements
• Great training
• Notary help
• Commissions
• Bonuses
• Access to a financial advisor
• An amazing team
• Uniforms
• A positive environment

DO YOU MEET THESE QUALIFICATIONS?

• Dispatch experience
• Office experience
• Customer service experience

WHAT WILL YOU DO AS AN HVAC SCHEDULING SPECIALIST - DISPATCHER?

This is a full-time position working Monday through Friday, 7:00 AM to 4:00 PM. Overtime opportunities are available based on workload and business needs.

As our HVAC Schedule Specialist - Dispatcher, you'll be at the center of daily operations, ensuring technicians, customers, and office staff remain connected and informed throughout the day. You'll answer incoming calls with professionalism and empathy, coordinate service appointments, dispatch technicians efficiently, and respond quickly to scheduling changes or emergency service needs. As jobs progress, you'll communicate with technicians regarding scheduling updates and job status, maintain accurate customer and service records, assist with administrative and operational responsibilities, and collaborate closely with the office team to deliver the exceptional service that has made Polar a trusted name in the community. Your ability to stay organized, think strategically, and adapt to changing priorities will directly contribute to our company's success every day.

Must have the ability to pass a background check.