HVAC Scheduling & Customer Care Specialist

Jon Wayne; United States; Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Weekly payroll

Hourly pay + incentives

Vacation pay

Continuing education

Promote from within

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

6 Paid Holidays

Long-Term Disability

401K matching

Zusammenfassung

Jon Wayne is seeking a dedicated customer service representative to schedule HVAC, plumbing, and electrical service appointments. You will champion customer satisfaction and work closely with dispatch to improve scheduling speed and accuracy.

The role requires handling a high call volume, especially during peak hours, while maintaining professional communication and organizational skills. Excellent writing and verbal communication, a flexible schedule including some evenings and weekends, and

Qualifikationen

• Must have successful work experience in customer service, inside sales, or telemarketing.
• Excellent communication and writing skills; typing speed at least 30 wpm.
• Able to handle high call volume, including evenings and weekends on rotation.
• Willing to work a flexible schedule with some evenings/weekends.
• Reliable transportation and team orientation.

Aufgaben

• Help customers schedule appointments for HVAC, Plumbing, and Electrical service.
• Ensure commitment to quality and total customer satisfaction.
• Check with customers to confirm satisfaction with our performance.
• Work with dispatch to improve scheduling speed and accuracy.
• Assist service and installation departments to meet objectives.
• Pursue ongoing education in customer relations.

Kenntnisse

Customer service

Inside sales

Telemarketing

Problem resolution

Sales

Written communication

Typing 30 wpm

Scheduling appointments

Team player

Organizational skills

Tools

CRM software

Phone system

Jobbeschreibung

Jon Wayne is seeking a dedicated customer service representative to schedule HVAC, plumbing, and electrical service appointments. You will champion customer satisfaction and work closely with dispatch to improve scheduling speed and accuracy.

The role requires handling a high call volume, especially during peak hours, while maintaining professional communication and organizational skills. Excellent writing and verbal communication, a flexible schedule including some evenings and weekends, and