Customer Service Representative

Jon Wayne; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Weekly payroll

Hourly pay + incentives

Vacation pay

Continuing education

Promote from within

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

6 Paid Holidays

Long-Term Disability

401K matching

Job summary

Jon Wayne is seeking a dedicated customer service representative to schedule HVAC, plumbing, and electrical service appointments. You will champion customer satisfaction and work closely with dispatch to improve scheduling speed and accuracy.

The role requires handling a high call volume, especially during peak hours, while maintaining professional communication and organizational skills. Excellent writing and verbal communication, a flexible schedule including some evenings and weekends, and

Qualifications

• Must have successful work experience in customer service, inside sales, or telemarketing.
• Excellent communication and writing skills; typing speed at least 30 wpm.
• Able to handle high call volume, including evenings and weekends on rotation.
• Willing to work a flexible schedule with some evenings/weekends.
• Reliable transportation and team orientation.

Responsibilities

• Help customers schedule appointments for HVAC, Plumbing, and Electrical service.
• Ensure commitment to quality and total customer satisfaction.
• Check with customers to confirm satisfaction with our performance.
• Work with dispatch to improve scheduling speed and accuracy.
• Assist service and installation departments to meet objectives.
• Pursue ongoing education in customer relations.

Skills

Customer service

Inside sales

Telemarketing

Problem resolution

Sales

Written communication

Typing 30 wpm

Scheduling appointments

Team player

Organizational skills

Tools

CRM software

Phone system

Job description

Overview

Jon Wayne is the largest and fastest growing Residential service and replacement company in our market with an excellent reputation for performance and as a place to work. The company cares about employees, and insists that the employees care about customers. Call center hours are from 7 AM-8 PM Monday-Saturday. Call center personnel sometimes work in excess of 40 hours per week during periods of high demand. Employees are compensated accordingly.

Benefits of Joining our team!

• Weekly Payroll Year Round
• Hourly pay + Incentives
• Vacation pay
• Continuing education
• We promote from within
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 6 Paid Holidays per year
• Life Insurance
• Plans for Life, accident, cancer, hospitalization, short term disability insurance
• Company pays for Long-Term Disability coverage for all employees
• matching 401K

Requirements:

• Must have successful work experience in the area of customer service, inside sales, or telemarketing
• Must be an excellent “people” person with superior skills in the areas of customer service, problem resolution, and sales
• Must have excellent writing, communication, and organizational skills and minimum 30wpm typing speed
• Must be willing to work a flexible schedule including some evenings and weekends on a rotation
• Must be willing and able to handle high call volume, especially in peak hours and busy season – mostly inbound but also some outbound calls
• Must have reliable transportation and be willing to commit to supporting the department as a team player
• Must be willing to strive for and achieve goals and have progress tracked, both individually and by department

Responsibilities:

• Your primary responsibility is to help customers schedule appointments for HVAC, Plumbing, and Electrical service.
• Ensure a companywide commitment to quality and total customer satisfaction.
• Randomly check with customers to be certain they are satisfied with our performance.
• Work with dispatch to improve accuracy in scheduling and speed of response.
• Be available to assist, in any way possible, the service and installation departments to achieve their objectives.
• Commit to an ongoing process of self and formal education in the fields of customer relations.
• Abide by all company procedures, and policies.
• Serve as a diplomat who represents the customers’ best interests without regard to your co-workers or the company.

Equal Opportunity Employer, including disabled and veterans.

Posted Min Pay Rate

USD $18.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.