HVAC Service Scheduler & Dispatch Coordinator

Opportunity Interactive; Alsip (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

SEPP for retirement

Paid vacation

Paid holidays, flex days, and more

Job summary

Opportunity Interactive in Alsip, IL seeks an HVAC Service Coordinator to serve as the first contact for customers and coordinate day-to-day service activities.

The role involves scheduling, dispatching technicians, maintaining records, and ensuring customer satisfaction. Requires at least 2 years in customer support or scheduling, and proficiency with Microsoft Office and CRM systems.

Qualifications

• 2+ years in customer support, scheduling, dispatch coordination, or related role.
• Strong customer service and communication abilities.
• Proficient with Word, Excel, Outlook.
• Experience with CRM systems and maintaining accurate records.

Responsibilities

• Answer incoming customer calls and service inquiries.
• Schedule and organize service appointments.
• Generate and manage dispatch tickets for service calls.
• Coordinate technician dispatching and daily routing.
• Oversee and maintain the service schedule and dispatch board.
• Monitor workload needs 2-3 days in advance.
• Contact customers when parts arrive to schedule service.
• Follow up on estimates and repairs using the pending work log.
• Maintain maintenance agreement records and customer database.
• Process special-order parts requests as needed.
• Update customer accounts with installation details and warranty information.

Skills

Customer service

Scheduling

Dispatch coordination

CRM

Microsoft Office

Organizational skills

Tools

CRM software

MS Office

Job description

Opportunity Interactive in Alsip, IL seeks an HVAC Service Coordinator to serve as the first contact for customers and coordinate day-to-day service activities.

The role involves scheduling, dispatching technicians, maintaining records, and ensuring customer satisfaction. Requires at least 2 years in customer support or scheduling, and proficiency with Microsoft Office and CRM systems.