HVAC Sales Support & Order Coordinator

Gemaire Distributors; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Gemaire Distributors in Orlando, FL is seeking a Sales Administrator to support the Sales team, Sales Center, and customers. The role acts as a liaison for product availability, delivery coordination, order entry, order status and problem resolution.

Ideal candidates have a High School Diploma or equivalent with 2+ years in Counter Sales/Customer Service, with strong MS Office skills, organization and problem-solving abilities. Office-hours: Mon-Fri 7:30am-4:30pm in a Sales Center Office.

Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience.
• Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Responsibilities

• Account Support: Act as branch point of contact for key accounts
• Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.
• Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
• Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication: Provide customer service via phone, email, and text.

Skills

Customer service

MS Office

Organization skills

Problem solving / detail oriented /多‑タ

Education

High School Diploma or equivalent with 2+ years experience

Associates Degree with 1+ year experience

Job description

Gemaire Distributors in Orlando, FL is seeking a Sales Administrator to support the Sales team, Sales Center, and customers. The role acts as a liaison for product availability, delivery coordination, order entry, order status and problem resolution.

Ideal candidates have a High School Diploma or equivalent with 2+ years in Counter Sales/Customer Service, with strong MS Office skills, organization and problem-solving abilities. Office-hours: Mon-Fri 7:30am-4:30pm in a Sales Center Office.