Sales Support Coordinator

Watsco Ventures; Orlando (FL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Watsco, through its subsidiary Gemaire Distributors, seeks a Sales Administrator to support the Sales team, the Sales Center, and customers in a fast-paced HVAC environment. The role focuses on delivering timely order entry, delivery coordination, and proactive problem resolution to ensure customer satisfaction.

The position emphasizes strong customer service, organization, and clear communication by phone, email, and text.

Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Responsibilities

• Act as branch point of contact for key accounts
• Support accurate order completion, processing, and tracking including e-commerce and direct customer orders
• Coordinate timely deliveries and jobsite logistics and communicate delays when necessary
• Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work documentation
• Provide product information and assist customers with product selection and after-sales support
• Provide customer service via phone, email, and text
• Other duties as assigned

Skills

Customer service

MS Office

Organization

Problem solving

Multitasking

Education

High School Diploma or equivalent

Associates Degree

Tools

MS Office

Job description

Duties and Responsibilities:

• Account Support: Act as branch point of contact for key accounts
• Order Management: Support accurate order completion, processing, and tracking.This includes e-commerce and direct customer orders.
• Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
• Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication: Provide customer service via phone, email, and text.
• In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Preferred Qualifications:

• English/Spanish bilingual a plus, but not required

Education/Experience:

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.

Physical Demands Demand Frequency

• Sedentary – Lifting 0-10 pounds Occasional
• Light Lifting – 10-20 pounds Occasional
• Moderate Lifting – 20 to 50 pounds Never
• Heavy Lifting – 50 to 100 pounds Never
• Pulling/Pushing, Carrying Occasional
• Reaching or working above shoulder Occasional
• Walking Frequent
• Standing Frequent
• Sitting Constant
• Stooping Never
• Kneeling Never
• Repeated Bending Never
• Climbing Never
• Desk Work/Computer use/Telephone use Constant
• Operating a motor vehicle Never
• Operating a commercial vehicle Never
• Operating warehouse equipment, forklift, baseloid lift etc Never
• Other – Talk, Drive, visit customers etc. Frequent

EEO Statement

EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
merit, qualifications and competence.

Job Acknowledgment:

Since the duties, responsibilities, qualifications and competencies described here are necessarily subject
to change, I acknowledge that revisions to the job description may occur. All such changes will be
communicated and I understand that revised information may supersede, modify, or eliminate existing
statements in the job description document. I have received the job description, and I understand that it is
my responsibility to read, understand, and be able to perform the work described herein and revisions
made to it.

And here is what you will need to be successful:

Subsidiary: Gemaire Distributors
Business Title: Sales Administrator
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team,
Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution.

Hiring for these locations:

Status

Full-Time

Company

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