HVAC/R Technical Service Advisor – Drive Quality & Growth

G.E. Mechanical LLC; Buena (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Vacation & Holidays

401k plan with company match

Education incentives and training

Performance bonuses

Job summary

G.E. Mechanical, LLC, a full‑service mechanical contractor with roots in New Jersey, seeks a Technical Service Advisor. You will review technician work for quality, guide technical decisions, and ensure tickets are complete before invoicing, connecting field work to customer outcomes.

The role emphasizes aligning quotes with industry standards, managing customer relations, and maintaining rigorous documentation. Join a team focused on growth and premium service.

Qualifications

• High School diploma or GED required.
• Five years' experience in mechanical service, mechanical field estimating, or related field.
• Or Bachelor's degree in Engineering, Construction Management, or related fields with two years of Project Management/estimating experience and leadership in mechanical service operations.
• Proficiency with MS Word, Excel, and Outlook preferred.

Responsibilities

• Review service tickets (time, materials, photos, equipment) to ensure accuracy.
• Correspond with technicians to clarify technical information.
• Report quality issues to management and help resolve them.
• Complete quotes based on technician recommendations, unit age/condition, and industry standards.
• Extract pull-through work from service calls and preventive maintenance visits.
• Perform quality and cost control of quoted projects.
• Develop relationships with customers to foster trust and loyalty.
• Communicate with customers to explain quoted work and support informed decisions.
• Follow up on quoted work and coordinate with service team if approved.
• Stay current with industry standards and best practices.
• Collaborate with team to manage calls, workflow, and positive customer journeys.
• Maintain organized documentation and filing of product information.

Skills

HVACR mechanical expertise

Field estimating

Multitasking

Attention to detail

Microsoft Word/Excel/Outlook

Education

High School diploma or GED

Bachelor's degree in Engineering/Construction Management

Tools

MS Word

MS Excel

MS Outlook

Job description

G.E. Mechanical, LLC, a full‑service mechanical contractor with roots in New Jersey, seeks a Technical Service Advisor. You will review technician work for quality, guide technical decisions, and ensure tickets are complete before invoicing, connecting field work to customer outcomes.

The role emphasizes aligning quotes with industry standards, managing customer relations, and maintaining rigorous documentation. Join a team focused on growth and premium service.