HVAC/R Technical Service Advisor — Grow with impactful projects

G.E. Mechanical LLC; Glassboro (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Company paid vacation and holidays

401k plan with Company match

Education and training provided

Bonuses opportunity

Job summary

G.E. Mechanical, LLC is a full-service mechanical contractor founded in 1984. We provide HVAC, refrigeration, plumbing, and 24/7 emergency services across New Jersey, Eastern Pennsylvania and Northern Delaware from locations in Vineland and Cranbury.

We deliver design-build, construction management, and proactive maintenance programs to a diverse range of commercial and municipal customers. The Technical Service Advisor ensures that our field work meets quality standards by reviewing tickets,

Qualifications

• High School diploma or GED
• Five (5) years' experience in mechanical service, mechanical field estimating, or related field
• OR
• Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of leadership role in mechanical service operations

Responsibilities

• Review service tickets including time, materials, pictures, and equipment to ensure work matches description and standards
• Correspond with technicians to clarify technical information
• Report quality issues to management and work through resolutions
• Complete quotes based on technician recommendations and industry standards
• Extract pull-through work from service calls and preventive maintenance visits
• Perform quality and cost control of quoted projects to meet standards
• Develop relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work to enable informed decisions
• Follow up with customers on quoted work and coordinate with service team
• Stay current with changing industry standards
• Work with team to facilitate calls, manage workflow, and ensure positive customer journey
• Maintain organized workspace and files for reference
• Work with management to meet company goals and deliverables

Skills

Mechanical service

Field estimating

Project management

Leadership

Customer relationship

Education

High School diploma or GED

Bachelor's degree in Engineering / Construction Management

Tools

Microsoft Word

Excel

Outlook

Job description

G.E. Mechanical, LLC is a full-service mechanical contractor founded in 1984. We provide HVAC, refrigeration, plumbing, and 24/7 emergency services across New Jersey, Eastern Pennsylvania and Northern Delaware from locations in Vineland and Cranbury.

We deliver design-build, construction management, and proactive maintenance programs to a diverse range of commercial and municipal customers. The Technical Service Advisor ensures that our field work meets quality standards by reviewing tickets,