HVAC/R Technical Service Advisor — Lead & Grow Projects

G.E. Mechanical LLC; Millville (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company paid vacation and holidays

401k plan with Company match

Education and training with monetary +

Job summary

G.E. Mechanical, LLC is a full-service mechanical contractor with locations in New Jersey, offering a competitive salary, comprehensive benefits, and growth opportunities.

The Technical Service Advisor ensures services meet quality standards by reviewing technician work, providing technical guidance, and confirming ticket completeness. The role involves developing quotes, maintaining industry standards, and building strong customer relationships to facilitate informed decisions and a positive

Qualifications

• Five (5) years' experience in mechanical service or related field.
• Bachelor's degree in Engineering/Construction Management or related field with two (2) years' experience in Project Management and/or estimating, and leadership in mechanical service operations.

Responsibilities

• Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
• Correspond with technicians to clarify any technical information
• Report quality issues or concerns to management, work through resolutions when applicable/directed
• Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
• Extract pull-through work from service calls and preventative maintenance visits
• Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
• Develop meaningful relationships with customers to encourage trust and loyalty
• Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
• Follow up with customers on quoted work and coordinate with service team if approved
• Stay current with changing industry standards
• Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
• Work with management to meet company goals and deliverables

Skills

HVACR Expertise

Multitasking

Attention to detail

MS Office

Education

High School diploma or GED

Engineering/Construction Management degree & PM/estimating leadership

Job description

G.E. Mechanical, LLC is a full-service mechanical contractor with locations in New Jersey, offering a competitive salary, comprehensive benefits, and growth opportunities.

The Technical Service Advisor ensures services meet quality standards by reviewing technician work, providing technical guidance, and confirming ticket completeness. The role involves developing quotes, maintaining industry standards, and building strong customer relationships to facilitate informed decisions and a positive