HVAC/R Dispatch Coordinator

Nextech; Daphne (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health plans

Life insurance

401(k) match

Paid holidays

Paid time off

Employee discounts

Job summary

Nextech, America’s largest HVAC/R service provider, is seeking a Dispatcher in Daphne, AL. You’ll be the linchpin between field technicians and customers, ensuring service runs smoothly, accurately, and with professionalism.

You’ll manage schedules, updates, and parts coordination while maintaining high standards of communication and urgency. If you thrive in a fast-paced environment and love problem solving, this role is for you.

Qualifications

• Experience in dispatch or service operations.
• Strong computer skills, especially Excel.
• Excellent organizational and time-management skills.
• Clear communication and urgency.
• Detail-oriented with accurate follow-through.

Responsibilities

• Manage real-time dispatch boards to keep technician schedules current.
• Communicate service updates and schedule changes to technicians and management.
• Track service history and customer communications in the database.
• Coordinate daily schedules for efficiency and accuracy.
• Verify technician check-ins/outs and IVR compliance.
• Ensure technicians have parts and POs to complete jobs.
• Provide world-class support to internal teams and customers.
• Collaborate with Regional Service Managers to schedule new calls.
• Manage data entry, purchasing, and internal regional support.

Skills

Dispatch experience

Excel proficiency

Organizational skills

Time management

Communication

Team-oriented

Attention to detail

Tools

Excel

Job description

Nextech, America’s largest HVAC/R service provider, is seeking a Dispatcher in Daphne, AL. You’ll be the linchpin between field technicians and customers, ensuring service runs smoothly, accurately, and with professionalism.

You’ll manage schedules, updates, and parts coordination while maintaining high standards of communication and urgency. If you thrive in a fast-paced environment and love problem solving, this role is for you.