Plumbing & HVAC Dispatcher – Career Growth & Training

Drain Right Services, Inc.; Gardena (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Vacation/sick time

401k match

Paid training

Job summary

Drain Right Services, Inc. seeks a proactive team member to evaluate customer calls and coordinate the assignment of the right technician to each job.

You will learn the business, prioritize urgent calls, and ensure a high-quality customer experience by relaying precise information to field technicians. You will record service calls, participate in ongoing training, and keep customers updated on progress throughout the day.

Responsibilities

• Evaluate customer calls and match the right technician to every job.
• Learn the business and prioritize urgent customer calls.
• Relay detailed and accurate information to technicians in the field to ensure quality customer experience.
• Record and report the service calls.
• Participate in training to grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Job description

Drain Right Services, Inc. seeks a proactive team member to evaluate customer calls and coordinate the assignment of the right technician to each job.

You will learn the business, prioritize urgent calls, and ensure a high-quality customer experience by relaying precise information to field technicians. You will record service calls, participate in ongoing training, and keep customers updated on progress throughout the day.