Dispatcher in Home Services

Goettl Air Conditioning & Plumbing; Reno (NV); Sur place; USD 28 000 - 39 000; Plein temps

Avantages offerts par ce poste

401K with company match

Paid time off

Uniform service & boot allowance

Centralized scheduling via ServiceTit​

Résumé du poste

Goettl is seeking a detail-oriented Dispatcher to coordinate and deploy HVAC technicians, ensuring timely arrival and high-quality customer experiences. You will coordinate with service, sales, and operations teams, manage scheduling, ordering, and communications to keep jobs on track.

The role emphasizes staying current with company offerings, attending ongoing training, and maintaining clear communication with customers and team members. Strong organizational skills are essential.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and ability to manage technician schedules.
• Basic knowledge of HVAC and plumbing (preferred).
• Experience with dispatching software such as ServiceTitan (preferred).

Responsabilités

• Dispatching and deploying technicians promptly to meet customer needs.
• Ensure response times align with company standards and maintenance agreements.
• Attend ongoing training to stay updated on company services.
• Partner with service, sales, and operations teams to schedule and reschedule jobs.
• Manage material and equipment ordering.
• Track technician locations and update customers on ETA.
• Review and confirm service calls 24 hours in advance.
• Ensure calls are booked correctly before dispatching technicians.
• Sell and renew service agreements.
• Assist in compliance management for technician documentation.
• Build and schedule projects efficiently.
• Maintain clear communication between technicians, customers, and internal teams.

Connaissances

Organizational skills

Communication

Multitasking

Problem solving

HVAC knowledge (preferred)

ServiceTitan (dispatching software)

Formation

High School diploma

Outils

ServiceTitan

Description du poste

Description

Why Choose Goettl?

• Ongoing Training: Grow professionally and financially with continuous learning opportunities.
• Retirement Savings: 401K with company match.
• Career Growth: Opportunities to advance in multiple locations.
• Work-Life Balance: Paid time off.
• Professional Support: Uniform service and boot allowance.
• Reliable Technology: Centralized scheduling with ServiceTitan.
• Supportive Team Environment: Work closely with technicians, service teams, and call center staff.

Your Role as a Dispatcher

As a Dispatcher, you’ll be responsible for efficiently coordinating and deploying technicians while ensuring an exceptional customer experience. Your responsibilities will include:

• Dispatching and deploying technicians promptly to meet customer needs.
• Ensuring response times align with company standards and maintenance agreements.
• Attending ongoing training to stay updated on company services and offerings.
• Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed.
• Managing material and equipment ordering.
• Tracking technician locations and updating customers on estimated arrival times.
• Reviewing, verifying, and confirming service calls 24 hours in advance.
• Ensuring the call center has booked calls correctly before dispatching technicians.
• Selling and renewing service agreements.
• Assisting in compliance management for technician documentation.
• Building and scheduling projects efficiently.
• Maintaining clear and accurate communication between technicians, customers, and internal teams.

What We’re Looking For

Required Qualifications:

• Strong organizational and time management skills
• Effective communication and customer service abilities
• Ability to multitask in a fast-paced environment
• Problem-solving skills and ability to manage technician schedules effectively
• Basic knowledge of HVAC and plumbing services (preferred but not required)
• Experience with dispatching software such as ServiceTitan (preferred)

Physical Requirements

This position requires prolonged periods of sitting, speaking on the phone, and working on a computer. You must be able to read, write, listen, and communicate effectively both verbally and in writing. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Goettl is more than just a company—it’s a family. We are committed to innovation, excellence, and empowering our employees to achieve their best.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.