HVAC, Plumbing & Electrical Dispatcher — Keep Techs Moving

B&J Plumbing, Heating, and Air; North Carolina; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Employer-paid health premiums

401(k) with company match

Paid time off & holidays

Family-owned & operated

Company-sponsored events

Job summary

B & J Plumbing, Heating, and Air Conditioning is seeking an experienced Dispatcher to join our growing team in North Carolina. The ideal candidate will have a background in HVAC, plumbing, or electrical dispatching, thrive in a fast-paced environment, and take pride in delivering excellent service to technicians and customers.

This position emphasizes organization, reliability, and strong communication within a supportive team.

Qualifications

• 1+ years dispatching experience in HVAC, plumbing or electrical.
• Ability to work onsite in the office daily.
• Must pass background check.
• Experience using ServiceTitan is highly preferred.
• Excellent multitasking and organizational abilities.

Responsibilities

• Coordinate daily technician schedules and adjust routes as needed throughout the day.
• Prioritize emergency, same-day, and time-sensitive service calls.
• Communicate job details, customer concerns, and scheduling changes with technicians.
• Work closely with technicians, service managers, and office staff to keep jobs moving efficiently.
• Maintain accurate customer and job information in scheduling software, including ServiceTitan.

Skills

Dispatching experience

Organizational skills

Customer focus

Multitasking

Computer literacy

Tools

ServiceTitan

Job description

B & J Plumbing, Heating, and Air Conditioning is seeking an experienced Dispatcher to join our growing team in North Carolina. The ideal candidate will have a background in HVAC, plumbing, or electrical dispatching, thrive in a fast-paced environment, and take pride in delivering excellent service to technicians and customers.

This position emphasizes organization, reliability, and strong communication within a supportive team.