Dispatcher: Fast-Paced Scheduler with Growth & 401(k)

Lex Cooling, Heating, Plumbing and Electric; Plano (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) match

Paid time off

Growth opportunities

Team collaboration

Job summary

Lex Air Conditioning in Plano, TX is seeking a detail-oriented Dispatcher to coordinate daily schedules for HVAC and plumbing technicians. You will connect customers with field staff, manage calls, and keep operations on track in a fast-paced office environment.

If you thrive under pressure, communicate clearly, and enjoy solving scheduling challenges, we'd love to hear from you. This role offers competitive hourly pay, 401(k) matching, paid time off, and opportunities to grow with our team.

Qualifications

• At least 2 years of dispatching experience.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Customer-first mindset with problem-solving under pressure.
• Comfort with a fast-paced environment and changing priorities.
• Basic computer proficiency and scheduling software experience.

Responsibilities

• Keep the day running smoothly by coordinating daily schedules for technicians.
• Dispatch technicians as jobs are completed, balance workloads, and optimize routes.
• Communicate scheduling updates, arrival times, and service expectations to customers.
• Schedule follow-up visits when parts arrive to complete jobs quickly.
• Coordinate on-call technician schedules and maintenance agreement details.
• Maintain accurate customer records and service information.
• Identify scheduling challenges and inform management of operational concerns.
• Collaborate with technicians, office staff, and leadership to ensure service excellence.

Skills

Dispatching experience

Call center experience

Excellent communication

Organizational skills

Customer-focused

Tools

ServiceTitan

Job description

Lex Air Conditioning in Plano, TX is seeking a detail-oriented Dispatcher to coordinate daily schedules for HVAC and plumbing technicians. You will connect customers with field staff, manage calls, and keep operations on track in a fast-paced office environment.

If you thrive under pressure, communicate clearly, and enjoy solving scheduling challenges, we'd love to hear from you. This role offers competitive hourly pay, 401(k) matching, paid time off, and opportunities to grow with our team.