HVAC & Plumbing Counter Sales Pro

FERGUSON; Lansing (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Dental & vision

Job summary

Ferguson Enterprises, LLC. is seeking a knowledge­able Counter Sales Associate in Lansing, MI to advise plumbing/HVAC customers and drive sales.

You will leverage product knowledge to guide purchasing decisions and support account growth with Outside Sales while maintaining a clean, organized counter and accurate transactions. The role emphasizes building relationships, meeting sales goals, and delivering exceptional service in a fast-paced environment.

Qualifications

• 0–3 years of experience in customer service or sales; prior experience in plumbing or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Ability to lift up to 50 lbs. and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Assist with occasional warehouse duties such as receiving, shipping and stocking.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Sales mindset

Strong communication

Digital literacy

Organizational skills

Ability to lift 50 lbs

Job description

Ferguson Enterprises, LLC. is seeking a knowledge­able Counter Sales Associate in Lansing, MI to advise plumbing/HVAC customers and drive sales.

You will leverage product knowledge to guide purchasing decisions and support account growth with Outside Sales while maintaining a clean, organized counter and accurate transactions. The role emphasizes building relationships, meeting sales goals, and delivering exceptional service in a fast-paced environment.