HVAC & Plumbing Counter Sales Pro

Ferguson Enterprises, Inc.; Kirkland (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate in Kirkland, WA to advise plumbing and HVAC customers and drive sales.

You will leverage product knowledge and problem-solving skills to help customers make informed purchasing decisions aligned with Ferguson’s sales strategy. The role requires a customer-service mindset, excellent communication, and the ability to upsell while maintaining accuracy in transactions in a fast-paced environment.

Qualifications

• 0-3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by learning plumbing, HVAC, and related products to guide decisions.
• Drive sales growth by upselling, cross-selling, and promoting strategic products and programs.
• Utilize catalogs, computer systems, and databases to locate parts and provide timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.

Skills

Customer service

Sales

Plumbing knowledge

HVAC knowledge

Upselling

Cross-selling

Product knowledge

Communication

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate in Kirkland, WA to advise plumbing and HVAC customers and drive sales.

You will leverage product knowledge and problem-solving skills to help customers make informed purchasing decisions aligned with Ferguson’s sales strategy. The role requires a customer-service mindset, excellent communication, and the ability to upsell while maintaining accuracy in transactions in a fast-paced environment.