Counter Sales Pro — Plumbing & HVAC Solutions

Ferguson Enterprises, Inc.; Lansing (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, Inc. in Lansing, MI is hiring for a counter sales role. You will engage customers at the counter, over the phone, and by email, acting as a product expert in plumbing and HVAC to guide decisions and drive sales.

You’ll use catalogs and systems to locate parts, process transactions accurately, and support inventory and warehouse tasks. The position emphasizes customer experience, teamwork with Outside Sales, and safe handling of inventory.

Qualifications

• 0–3 years of experience in customer service or sales; plumbing or related industry preferred.
• Sales mindset with ability to meet goals and influence purchasing decisions.
• Strong communication for consultative selling and customer engagement.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Experience using material handling equipment like forklifts is preferred.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by applying knowledge of plumbing, HVAC and related products to guide decisions.
• Drive sales growth by upselling, cross-selling and promoting strategic products and programs.
• Utilize catalogs, computer systems, and databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and service delivery.
• Manage special orders and follow up on order status, back-orders and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Assist with occasional warehouse duties such as receiving, shipping and stocking.

Skills

Customer service

Sales

Communication

Digital literacy

Organization

Team collaboration

Forklift experience

Job description

Ferguson Enterprises, Inc. in Lansing, MI is hiring for a counter sales role. You will engage customers at the counter, over the phone, and by email, acting as a product expert in plumbing and HVAC to guide decisions and drive sales.

You’ll use catalogs and systems to locate parts, process transactions accurately, and support inventory and warehouse tasks. The position emphasizes customer experience, teamwork with Outside Sales, and safe handling of inventory.