Growth-Minded Counter Sales Pro — Plumbing & HVAC

Ferguson; Kirkland (WA); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson in Kirkland, WA is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractors, leveraging product expertise to help customers make informed purchasing decisions and supporting the company’s sales strategy.

You will engage customers, upsell, manage orders, and collaborate with Outside Sales to grow accounts while handling inventory and maintaining a safe, organized counter space.

Qualifications

• 0-3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.

Skills

Sales mindset

Strong communication

Digital literacy

Team collaboration

Job description

Ferguson in Kirkland, WA is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractors, leveraging product expertise to help customers make informed purchasing decisions and supporting the company’s sales strategy.

You will engage customers, upsell, manage orders, and collaborate with Outside Sales to grow accounts while handling inventory and maintaining a safe, organized counter space.