HVAC Parts Counter Specialist

United Refrigeration Inc.; Urbandale (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

United Refrigeration Inc. in Urbandale, IA seeks a dedicated customer-focused team member to handle in-store and field duties. The role includes greeting customers, processing orders, stocking items, and operating the forklift while maintaining safety standards.

Responsibilities include answering calls, assisting customers with products, and ensuring accurate invoicing and replenishment. Ability to lift 75 pounds and perform routine warehouse tasks is essential.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Willingness to lift up to 75 pounds.
• Ability to work Saturdays as required by location/season.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer orders and services.
• Enhance customer orders by suggesting additional products.
• Use computer to invoice, process credits/returns, and manage stock.
• Load and unload company and customer vehicles using proper equipment.
• Break down and put away stock.
• Maintain a clean and safe work environment.
• Participate in After Hours Emergency Call rotation.

Skills

Customer service

Communication

Teamwork

Cross-reference

Pressure management

Computer literacy

Forklift operation

Education

HVAC basics

Tools

Forklift

Job description

United Refrigeration Inc. in Urbandale, IA seeks a dedicated customer-focused team member to handle in-store and field duties. The role includes greeting customers, processing orders, stocking items, and operating the forklift while maintaining safety standards.

Responsibilities include answering calls, assisting customers with products, and ensuring accurate invoicing and replenishment. Ability to lift 75 pounds and perform routine warehouse tasks is essential.