HVAC Parts Counter Specialist

UNITED REFRIGERATION, INC.; East Arcadia (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a customer-focused team member to provide prompt service, answer calls, and process orders. You will use computer systems for invoicing, credits, returns, and procurement while assisting customers in person and over the phone.

The role includes lifting up to 75 pounds, stocking duties, and occasional after-hours calls, with forklift operation required in loading/unloading and stock management.

Qualifications

• Customer-focused and courteous service to walk-in and phone customers.
• Proficient with computers for invoicing, credits, returns and procurement.
• Physical ability to lift up to 75 pounds and stand for long periods.

Responsibilities

• Greet customers promptly and courteously by name when possible.
• Answer telephones clearly identifying yourself and the company.
• Provide professional, knowledgeable assistance to customers.
• Accurately execute customer orders, requests and services.
• Encourage additional products to meet customer needs.
• Use computer systems for invoicing, credits, returns and procurement.
• Load and unload vehicles using proper equipment.
• Break down and stock shelves; maintain clean work areas.
• Maintain regular attendance and participate in after-hours rotation.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Forklift

Job description

UNITED REFRIGERATION, INC. seeks a customer-focused team member to provide prompt service, answer calls, and process orders. You will use computer systems for invoicing, credits, returns, and procurement while assisting customers in person and over the phone.

The role includes lifting up to 75 pounds, stocking duties, and occasional after-hours calls, with forklift operation required in loading/unloading and stock management.