Customer Service Counter Specialist

United Refrigeration Inc.; Denver (CO); On-site; USD 34,000 - 52,000; Full time

Job summary

United Refrigeration Inc. in Denver, CO seeks a customer service/warehouse associate to provide prompt, courteous service and accurate order processing.

You will greet customers, answer phones, assist with invoicing, returns, and product procurement while maintaining a safe, organized work environment. The role requires basic HVAC knowledge, ability to lift up to 75 pounds, operate office equipment and a forklift, and participate in after-hours call rotations.

Qualifications

• Greet customers and provide courteous service.
• Able to cross-reference and suggest substitute products.
• Basic knowledge of heating, air conditioning and refrigeration.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer phones promptly and identify yourself and the company.
• Provide accurate and timely execution of customer orders and services.
• Operate computer for invoicing, credits, returns, and procurement.
• Load/unload vehicles and manage stock accordingly.
• Maintain a clean and safe work environment.
• Attend after-hours emergency call rotation as needed.

Skills

Customer service

Cross-selling

Education

HVAC basic knowledge

Tools

Fork lift

Office equipment

Job description

United Refrigeration Inc. in Denver, CO seeks a customer service/warehouse associate to provide prompt, courteous service and accurate order processing.

You will greet customers, answer phones, assist with invoicing, returns, and product procurement while maintaining a safe, organized work environment. The role requires basic HVAC knowledge, ability to lift up to 75 pounds, operate office equipment and a forklift, and participate in after-hours call rotations.