HVAC Parts Counter Specialist

United Refrigeration Inc.; Summit Place (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

United Refrigeration Inc. seeks a customer-focused associate to deliver prompt, knowledgeable service in a fast-paced environment. You will greet customers, answer phones, and assist with orders, returns, and product inquiries, while maintaining accurate invoicing and stock control.

The role requires reliable attendance, safety awareness, and a willingness to support after-hours calls as needed. The position emphasizes accurate order execution, cross-selling opportunities, and teamwork to ensure

Qualifications

• Greet customers promptly and courteously by name (if known).
• Provide professional and knowledgeable assistance to customers.
• Answer phones promptly identifying yourself and the company.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer's orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment.
• Break down and put away stock.
• Regular and punctual attendance.
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed.
• Follow-through/follow-up on promises and commitments made to customers.
• Make deliveries as needed.
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Skills

Customer service

Communication

Teamwork

Education

Heating, air conditioning & refrigeration knowledge

Product offering literacy

Industry seminars participation

Tools

Office equipment

Job description

United Refrigeration Inc. seeks a customer-focused associate to deliver prompt, knowledgeable service in a fast-paced environment. You will greet customers, answer phones, and assist with orders, returns, and product inquiries, while maintaining accurate invoicing and stock control.

The role requires reliable attendance, safety awareness, and a willingness to support after-hours calls as needed. The position emphasizes accurate order execution, cross-selling opportunities, and teamwork to ensure