HVAC Parts Counter Pro—Expert Advice & Fast Service

Robert Madden Industries; Springdale (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Robert Madden Industries in Springdale, AR is seeking a knowledgeable HVAC Counter Sales Associate to deliver expert product guidance and friendly service in a fast-paced supply environment. You will welcome customers, assess HVAC needs, recommend equipment and parts, process orders with the POS system, and help maintain store inventory.

Proficiency with ERP systems (Epicor Prophet 21) and Excel is a plus. The role emphasizes accuracy, safety, and a proactive approach to upselling complementary

Qualifications

• High school diploma or equivalent.
• Strong knowledge of HVAC products and components.
• Excellent customer service and communication skills.
• Proficiency with POS systems and basic computer software.
• Ability to lift and move moderately heavy items.
• Detail-oriented with accurate order processing.

Responsibilities

• Welcome customers and establish rapport.
• Listen to inquiries and provide accurate HVAC guidance.
• Process orders using the POS system and confirm delivery times.
• Upsell complementary products and ensure customer satisfaction.
• Maintain organized store displays and inventory records.

Skills

HVAC knowledge

Customer service

POS systems

ERP (Epicor Prophet 21)

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

POS system software

MS Office (Excel)

Job description

Robert Madden Industries in Springdale, AR is seeking a knowledgeable HVAC Counter Sales Associate to deliver expert product guidance and friendly service in a fast-paced supply environment. You will welcome customers, assess HVAC needs, recommend equipment and parts, process orders with the POS system, and help maintain store inventory.

Proficiency with ERP systems (Epicor Prophet 21) and Excel is a plus. The role emphasizes accuracy, safety, and a proactive approach to upselling complementary