HVAC Parts Counter Specialist – Customer-Focused Tech Expert

Robert Madden Industries Ltd; Georgetown (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Robert Madden Industries Ltd is seeking a dedicated HVAC Counter Sales Associate to deliver exceptional customer service and expert technical guidance in a busy HVAC supply environment.

You will process orders using the POS system, confirm product availability, upsell HVAC products, and maintain accurate inventory records while upholding safety standards. A high school diploma and strong HVAC knowledge are required.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of HVAC products, equipment and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.
• Proficiency in using POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.
• Detail-oriented and accurate in order processing and inventory management.
• MS Office, especially Excel; strong ERP skills.

Responsibilities

• Welcome customers and establish a positive rapport.
• Listen to inquiries and provide accurate HVAC information.
• Use HVAC product knowledge to advise and upsell when appropriate.
• Process orders via POS system and confirm delivery/pickup times.
• Address technical queries and troubleshoot basic HVAC issues.
• Maintain organized displays and manage inventory records.
• Collaborate with staff to receive shipments and update records.
• Uphold safety protocols when handling HVAC products.

Skills

Customer service

Communication

Upselling

Inventory management

POS systems

Attention to detail

Safety awareness

Education

High school diploma or equivalent

Tools

Epicor Prophet 21 ERP

POS system

Job description

Robert Madden Industries Ltd is seeking a dedicated HVAC Counter Sales Associate to deliver exceptional customer service and expert technical guidance in a busy HVAC supply environment.

You will process orders using the POS system, confirm product availability, upsell HVAC products, and maintain accurate inventory records while upholding safety standards. A high school diploma and strong HVAC knowledge are required.