HVAC Counter Sales Specialist - Customer & Parts Expert

Baker Distributing; Bryan (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

Baker Distributing is seeking a motivated Counter Sales Associate to staff the sales counter at one of our HVAC distributorships. You will assist walk-in customers, process sales orders, upsell related parts, and collaborate with internal and external teams to ensure smooth operations.

The role emphasizes strong customer service, product knowledge, and accurate inventory handling in a fast-paced showroom environment. English communication is essential.

Qualifications

• High School Diploma or GED required; degree preferred.
• HVAC equipment knowledge in wholesale setting.
• Strong customer service and sales mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office.
• English communication required for safety standards.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

English Proficiency

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

Baker Distributing is seeking a motivated Counter Sales Associate to staff the sales counter at one of our HVAC distributorships. You will assist walk-in customers, process sales orders, upsell related parts, and collaborate with internal and external teams to ensure smooth operations.

The role emphasizes strong customer service, product knowledge, and accurate inventory handling in a fast-paced showroom environment. English communication is essential.