HVAC Counter Sales Specialist — Customer & Tech Expert

Robert Madden Industries; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Robert Madden Industries in Austin, TX, is looking for an HVAC Counter Sales Associate to provide exceptional customer service and technical expertise in HVAC products. The ideal candidate should possess strong understanding of HVAC systems and components and excel in communication skills.

This role includes welcoming customers, processing orders, providing product recommendations, and maintaining inventory. Candidates must have a high school diploma, HVAC knowledge, and the ability to use POS systems.

Qualifications

• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.

Responsibilities

• Welcome customers warmly and establish a positive rapport.
• Listen attentively to customer inquiries and understand their HVAC-related needs.
• Utilize understanding of HVAC products to offer expert advice.
• Process customer orders using the POS system.
• Identify opportunities to upsell HVAC products.
• Maintain organization of the store environment.

Skills

HVAC product knowledge

Customer service skills

Communication skills

POS system proficiency

Detail-oriented

Education

High school diploma or equivalent

Tools

MS Office (Excel)

Epicor Prophet 21

Job description

Robert Madden Industries in Austin, TX, is looking for an HVAC Counter Sales Associate to provide exceptional customer service and technical expertise in HVAC products. The ideal candidate should possess strong understanding of HVAC systems and components and excel in communication skills.

This role includes welcoming customers, processing orders, providing product recommendations, and maintaining inventory. Candidates must have a high school diploma, HVAC knowledge, and the ability to use POS systems.