HVAC Counter Sales Specialist

Robert Madden Industries, LTD.; Georgetown (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Robert Madden Industries, LTD. in Georgetown, TX is seeking a dedicated HVAC Counter Sales Associate to deliver exceptional customer service and technical expertise in a bustling HVAC supply environment.

You will help customers select equipment, provide product recommendations, and process orders with accuracy. The role requires strong communication, HVAC knowledge, and the ability to manage inventory and store displays while upselling where appropriate.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with commitment to delivering exceptional service.
• Proficiency in POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.
• Detail-oriented and accurate in order processing and inventory management.

Responsibilities

• Welcome customers and build rapport in-store.
• Listen to customer needs and provide accurate HVAC information.
• Offer expert advice based on product knowledge and applications.
• Process orders using the POS system and confirm delivery/pickup times.
• Address basic HVAC queries and troubleshoot common issues.
• Upsell complementary HVAC products and accessories.
• Maintain organized store displays and accurate inventory records.
• Follow safety guidelines when handling HVAC products.

Skills

Customer service

Communication

Order processing

Inventory management

Physical strength

Education

High school diploma or equivalent

Tools

Epicor Prophet 21

Job description

Robert Madden Industries, LTD. in Georgetown, TX is seeking a dedicated HVAC Counter Sales Associate to deliver exceptional customer service and technical expertise in a bustling HVAC supply environment.

You will help customers select equipment, provide product recommendations, and process orders with accuracy. The role requires strong communication, HVAC knowledge, and the ability to manage inventory and store displays while upselling where appropriate.