HVAC Parts Counter Sales Associate- Springdale

Robert Madden Industries; Springdale (AR); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Robert Madden Industries in Springdale, AR is seeking a knowledgeable HVAC Counter Sales Associate to deliver expert product guidance and friendly service in a fast-paced supply environment. You will welcome customers, assess HVAC needs, recommend equipment and parts, process orders with the POS system, and help maintain store inventory.

Proficiency with ERP systems (Epicor Prophet 21) and Excel is a plus. The role emphasizes accuracy, safety, and a proactive approach to upselling complementary

Formación

• High school diploma or equivalent.
• Strong knowledge of HVAC products and components.
• Excellent customer service and communication skills.
• Proficiency with POS systems and basic computer software.
• Ability to lift and move moderately heavy items.
• Detail-oriented with accurate order processing.

Responsabilidades

• Welcome customers and establish rapport.
• Listen to inquiries and provide accurate HVAC guidance.
• Process orders using the POS system and confirm delivery times.
• Upsell complementary products and ensure customer satisfaction.
• Maintain organized store displays and inventory records.

Conocimientos

HVAC knowledge

Customer service

POS systems

ERP (Epicor Prophet 21)

Communication skills

Attention to detail

Educación

High school diploma or equivalent

Herramientas

POS system software

MS Office (Excel)

Descripción del empleo

Job Location: SPDA - Springdale, AR 72762

Position Type: Full Time

About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 40 years in business, the company has various locations across Texas, Oklahoma City, and Arkansas. The company is uniquely situated in the market because it is large enough to serve many locations while retaining the family-owned feel that started in 1979.

About the Position:

We are seeking a dedicated and skilled HVAC Counter Sales Associate to become a valuable part of our team. The HVAC Counter Sales Associate will play a pivotal role in delivering exceptional customer service and technical expertise within our bustling HVAC supply environment. This position is ideal for someone with a passion for HVAC products, outstanding communication skills, and a commitment to ensuring customer satisfaction.

Essential Responsibilities:

• Welcome customers warmly and establish a positive rapport, creating a customer-centric atmosphere.
• Listen attentively to customer inquiries, understand their HVAC-related needs, and provide accurate and relevant information.
• Utilize your comprehensive understanding of HVAC products, including technical specifications and applications, to offer expert advice and recommendations.
• Efficiently process customer orders using the point-of-sale (POS) system, confirming product availability and estimated delivery or pickup times.
• Address basic technical queries and troubleshoot common HVAC challenges, ensuring customer inquiries are resolved promptly and effectively.
• Identify opportunities to upsell complementary HVAC products, accessories, or premium alternatives to enhance customer satisfaction.
• Foster strong customer relationships by consistently delivering high-quality service, handling concerns, inquiries, and returns professionally and promptly.
• Collaborate with colleagues to ensure inventory levels are well-maintained, including receiving and inspecting shipments and updating inventory records.
• Contribute to maintaining an organized store environment by arranging displays and optimizing product accessibility.
• Maintain accurate records of customer interactions, sales transactions, and inventory updates to support administrative tasks.
• Uphold safety protocols and guidelines when handling and storing HVAC products to ensure compliance with industry regulations and standards.
• Set in on service training, parts training, and complete online training.
• Learn and offer promotions we have going on during special limited times.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications, Attributes, Education, and/or Experience:

• High school diploma or equivalent.
• Strong knowledge of HVAC products, equipment, and components.
• Excellent interpersonal and communication skills.
• Customer-centric attitude with a commitment to delivering exceptional service.
• Proficiency in using POS systems and basic computer software.
• Physical ability to lift and move moderately heavy items.
• Detail-oriented and accurate in order processing and inventory management.

Computer Skills:

• Excellent computer and writing skills, including high proficiency in MS Office, emphasizing Excel.
• Strong ERP skills, preferably in Epicor Prophet 21