HVAC Logistics Dispatcher & Customer Support

AmeriServe: Commercial Kitchen and HVAC/R Solutions; Tucker (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Company-paid life insurance

Dental and Vision

401K plan

Paid time off

Job summary

Ameriserve is seeking a Logistics Coordinator to join our Southeast HVAC/refrigeration service team in Tucker, GA. The role blends customer service, call-center support, and dispatch duties to ensure timely, high-quality service execution.

The ideal candidate demonstrates strong communication, organization, and teamwork while adapting to a fast-paced, multi-division environment. National reach with local impact and growth opportunities are offered.

Qualifications

• Customer service oriented with problem-solving skills.
• Excellent phone communication and professional tone.
• Strong organizational skills and attention to detail.
• Team-oriented with cross-department collaboration.
• Tech-savvy; comfortable with business software and learning new systems.
• Experience with third-party service portals preferred.
• Flexible and adaptable in a fast-moving service environment.

Responsibilities

• Serve as front-line representative handling inbound/outbound calls.
• Coordinate dispatch of field technicians across a broad region.
• Ensure smooth handoffs between service, billing, operations, and tech teams.
• Maintain accurate records of service calls, technicians, and work orders.
• Monitor real-time technician activities and optimize service delivery.
• Support cross-division collaboration and adapt to changing goals.
• Navigate NetSuite and other systems as needed.
• Troubleshoot scheduling conflicts with a solution-oriented mindset.

Skills

Customer service

Phone communication

Organizational skills

Team player

Tech-savvy

Third-party portals experience

Multitasking

Tools

NetSuite

CRM platforms

Microsoft Office

Job description

Ameriserve is seeking a Logistics Coordinator to join our Southeast HVAC/refrigeration service team in Tucker, GA. The role blends customer service, call-center support, and dispatch duties to ensure timely, high-quality service execution.

The ideal candidate demonstrates strong communication, organization, and teamwork while adapting to a fast-paced, multi-division environment. National reach with local impact and growth opportunities are offered.