HVAC Service Dispatch Coordinator

FIRSTCALL MECHANICAL GROUP LLC; Lawrenceville (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Healthcare Coverage

401(k) Retirement Savings Plan

Life Insurance

Short & Long-Term Disability

Paid Time Off

Holidays

Career Growth & Education Programs

Referral Bonus

Company vehicle or allowance

Mobile phone allowance

Uniforms

Work boot allowances

Job summary

FIRSTCALL MECHANICAL GROUP LLC is seeking a Service Coordinator in Atlanta, GA. The role focuses on dispatching service calls, coordinating schedules, and ensuring accurate work orders within a fast-paced HVAC service environment.

The ideal candidate will have 1-3+ years in dispatching, HVAC industry experience, and strong communication skills to support technicians and account managers. This is an in-office position with standard hours.

Qualifications

• 1-3+ years of experience in dispatching
• Experience in HVAC or service industry strongly preferred
• Strong organizational and interpersonal skills, and able to work well within a team environment
• Capable of remaining patient and calm when dealing with frustrated technicians or clients
• Geographical knowledge of service area or map reading skills
• Microsoft Office Suite skills a MUST
• Maintains professional but friendly and outgoing demeanor
• Strong problem-solving skills
• Experience with BuildOps, a plus

Responsibilities

• Answer telephones and relay calls and messages
• Speak with the customer, account managers, or technicians and creates service calls as needed
• Review services work orders for spelling, grammar and correctness, rewrites as necessary
• Corrects additional billings that were missed on service work order
• Schedule and dispatch work crew to the appropriate location according to customer's request, specification or needs
• Arrange for repairs that are needed for jobs that need to be scheduled, by setting up time and date with the customer, and coordinate with and others that are involved (cranes, deliveries and number Technicians)
• Identify that the technician is the best person for the job that the customer needs
• Work in office from 7AM - 5PM

Skills

Dispatching

HVAC industry experience

Organizational skills

Interpersonal skills

Microsoft Office

Problem-solving

BuildOps

Tools

BuildOps

Job description

FIRSTCALL MECHANICAL GROUP LLC is seeking a Service Coordinator in Atlanta, GA. The role focuses on dispatching service calls, coordinating schedules, and ensuring accurate work orders within a fast-paced HVAC service environment.

The ideal candidate will have 1-3+ years in dispatching, HVAC industry experience, and strong communication skills to support technicians and account managers. This is an in-office position with standard hours.