Logistics Coordinator

AmeriServe: Commercial Kitchen and HVAC/R Solutions; Tucker (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Company-paid life insurance

Dental and Vision

401K plan

Paid time off

Job summary

Ameriserve is seeking a Logistics Coordinator to join our Southeast HVAC/refrigeration service team in Tucker, GA. The role blends customer service, call-center support, and dispatch duties to ensure timely, high-quality service execution.

The ideal candidate demonstrates strong communication, organization, and teamwork while adapting to a fast-paced, multi-division environment. National reach with local impact and growth opportunities are offered.

Qualifications

• Customer service oriented with problem-solving skills.
• Excellent phone communication and professional tone.
• Strong organizational skills and attention to detail.
• Team-oriented with cross-department collaboration.
• Tech-savvy; comfortable with business software and learning new systems.
• Experience with third-party service portals preferred.
• Flexible and adaptable in a fast-moving service environment.

Responsibilities

• Serve as front-line representative handling inbound/outbound calls.
• Coordinate dispatch of field technicians across a broad region.
• Ensure smooth handoffs between service, billing, operations, and tech teams.
• Maintain accurate records of service calls, technicians, and work orders.
• Monitor real-time technician activities and optimize service delivery.
• Support cross-division collaboration and adapt to changing goals.
• Navigate NetSuite and other systems as needed.
• Troubleshoot scheduling conflicts with a solution-oriented mindset.

Skills

Customer service

Phone communication

Organizational skills

Team player

Tech-savvy

Third-party portals experience

Multitasking

Tools

NetSuite

CRM platforms

Microsoft Office

Job description

LOGISTICS COORDINATOR

Ameriserve is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses in the Southeast. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery.

This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

Duties and Responsibilities

• Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.
• Coordinate and dispatch field technicians efficiently across a broad geographic region
• Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.
• Maintain up-to-date and accurate records of service calls, technician availability, and work orders.
• Monitor real-time technician activities and provide ongoing support to optimize service delivery.
• Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.
• Ability to navigate WMS systems such as NetSuite is preferred.
• Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.

Qualifications

• Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions.
• Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone.
• Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.
• Team Player – Collaborative mindset, capable of building positive working relationships across departments.
• Tech-Savvy – Experience with business software systems (CRM platforms) and confident navigating new technologies.
• Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred.
• Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.

Must Haves

• Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role
• Familiarity with multi-division service-based operations is a plus
• Strong command of English, both verbal and written
• Proficient in Microsoft Office Suite and general computer navigation

Benefits

• Hourly rate based on experience and company growth potential
• Training & Development Programs
• Health insurance with generous company contribution
• Company paid life insurance
• Dental, Vision, and 401K plan
• Vacation and sick paid time off
• Paid holidays

Ameriserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.