Senior HVAC Service Dispatch Coordinator

EMCOR Group; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

EMCOR Group in Atlanta, Georgia is looking for a Senior Service Coordinator to provide exceptional customer service support across various departments. The role involves dispatching technicians, managing calls, and ensuring prompt resolution of issues.

Ideal candidates will possess strong communication skills, experience in HVAC or service-related fields, and a proactive approach to service delivery. Responsibilities include interaction with customers, managing service orders, and coordinating maintenance schedules.

Qualifications

• 2+ years of experience in a coordination role in HVAC or service.
• Strong verbal and written communication skills.
• Ability to work under pressure and make decisions.

Responsibilities

• Dispatch technicians to service calls and create work orders.
• Handle inbound and outbound customer calls.
• Coordinate with technicians and customers to schedule services.
• Maintain progress reports updating status for service orders.

Skills

Customer service

Communication skills

Problem-solving

MS Excel

MS Word

Lotus Notes

Microsoft Outlook

Education

Associate’s degree

Job description

EMCOR Group in Atlanta, Georgia is looking for a Senior Service Coordinator to provide exceptional customer service support across various departments. The role involves dispatching technicians, managing calls, and ensuring prompt resolution of issues.

Ideal candidates will possess strong communication skills, experience in HVAC or service-related fields, and a proactive approach to service delivery. Responsibilities include interaction with customers, managing service orders, and coordinating maintenance schedules.